Return Availability
Oryzen accepts returns for both defective and non-defective products that meet the requirements of this policy.
This Return & Refund Policy applies to orders delivered within the United States of America.
Return Eligibility
To be eligible for a return, the product must be returned within the applicable 30-day return window and must meet the product-condition requirements described below.
- Returns are accepted for defective products.
- Returns are accepted for non-defective products.
- Change-of-mind returns are accepted.
- The product must be new and in its original packaging.
- The product should be suitable for resale and returned with the items and packaging received with the order.
Products that do not meet the stated return conditions may require additional review before a refund is approved.
Return Window
Customers may request a return within 30 days of receiving their order.
The return request should be submitted within this 30-day period. Returns requested after the applicable return window may not be eligible for a refund.
Product Condition
Returned products must be new and in their original packaging.
| Product Condition | New products only |
| Original Packaging | Required |
| Resalable Condition | Product should be suitable for resale |
| Accessories | Return applicable items received with the order |
Return Method
Returns are accepted by mail.
Customers must contact Oryzen before sending a return. Our support team will provide the return instructions and the information needed to complete the return.
Please contact Oryzen first so that the return can be properly documented and the correct return instructions can be provided.
Return Shipping
| Return Shipping Cost | Free |
| Customer Return Shipping Fee | $0.00 USD |
| Return Shipping Responsibility | Oryzen |
| Return Label | Provided by Oryzen |
Oryzen provides the return label for eligible returns. Customers should use the return instructions provided by our support team.
Exchanges
Oryzen does not currently offer product exchanges.
If you need a different product, the applicable return process may be used for an eligible return, and a new order may be placed separately.
Refunds
Approved eligible returns receive a full refund.
| Refund Amount | Full refund |
| Refund Method | Original payment method |
| Restocking Fee | None |
| Currency | USD |
There are no stated non-refundable products or non-refundable fees under this policy.
How to Request a Return
To start a return, contact Oryzen at info@oryzen.site or +1 951-351-4902.
Contact our support team within the 30-day return window.
Our team will provide the applicable return instructions and return label.
Pack the eligible product in its original packaging and return it by mail.
Refund Processing Time
Once an eligible return has been received and approved, Oryzen will process the refund within 5–7 business days.
The refund will be issued to the original payment method used for the purchase.
After Oryzen processes the refund, the time required for the refunded amount to appear in the customer's account may vary depending on the customer's bank or payment provider.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or incorrect, please contact Oryzen within 3 days of receiving the order.
- Contact Oryzen at info@oryzen.site or +1 951-351-4902.
- Explain the issue with the product or order.
- Provide relevant information requested by our support team.
- Follow the return instructions provided by Oryzen.
Eligible returns are covered by Oryzen's free return shipping arrangement. A return label will be provided where applicable.
Return Review & Approval
Returned products may be reviewed after they are received to confirm that the return meets the requirements of this policy.
The review may include checking the product's condition, original packaging, and the circumstances described in the return request.
Once an eligible return is approved, the applicable refund will be processed within 5–7 business days.
Non-Refundable Items & Fees
Oryzen does not currently identify any specific product categories as non-refundable under this policy.
There is also no restocking fee for eligible returns.
All returns remain subject to the eligibility, timeframe, and product-condition requirements stated in this policy.
Policy Summary
| Return Countries | United States of America |
| Return Window | 30 days |
| Return Type | Defective & non-defective products |
| Return Method | By mail |
| Return Shipping | Free |
| Return Label | Provided by Oryzen |
| Restocking Fee | None |
| Exchanges | Not offered |
| Refund | Full refund |
| Refund Method | Original payment method |
| Refund Processing | 5–7 business days |
| Damaged / Defective Reporting | Within 3 days of receipt |
| Currency | USD |