Effective Date: July 23, 2026
At Oryzen, we want you to be satisfied with your purchase. This Refund & Returns Policy explains the conditions and procedures for returning products and requesting refunds for purchases made through oryzen.site.
By placing an order with Oryzen, you acknowledge and agree to the terms outlined in this policy.
You may request a return if your order meets the requirements outlined in this policy.
To be eligible for a return, the product generally must:
Certain products or orders may not be eligible for return where permitted by applicable law.
Return requests must be submitted within 30 days of delivery unless a different period is required by applicable law or specifically stated for the product.
To request a return, please contact us at info@oryzen.site before sending any product back.
Returns sent without prior authorization may not be accepted.
If your wall mirror arrives damaged, defective, or materially different from the product you ordered, please contact us as soon as reasonably possible.
Please provide:
We will review the information provided and determine the appropriate resolution, which may include a replacement, repair, refund, or other remedy available under applicable law.
For products damaged during shipping, please retain the original packaging until the matter has been reviewed.
If you receive an incorrect item or your order is missing an item, please contact us at info@oryzen.site as soon as possible.
We may request photographs, order information, or other details to verify the issue.
After verification, we will work with you to provide an appropriate solution.
If you change your mind about a purchase, you may request a return within the applicable return period, provided the product meets our return requirements.
The product should be unused, undamaged, and in its original condition and packaging where applicable.
Return shipping costs for change-of-mind returns may be the responsibility of the customer unless otherwise required by applicable law or stated by Oryzen.
Where permitted by applicable law, certain items may not be eligible for return, including products that:
If a return is approved, we will provide instructions regarding where and how the product should be returned.
Unless the product is defective, damaged upon arrival, incorrect, or otherwise covered by a legal consumer right, the customer may be responsible for return shipping costs.
Customers are responsible for ensuring that returned products are packaged appropriately to help prevent damage during transit.
Once we receive and inspect an approved return, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method used for the purchase.
The amount of any refund may be affected by applicable shipping charges, return costs, or other amounts that may lawfully be deducted.
Refund processing times may vary depending on your bank, card issuer, PayPal, or other payment provider.
If a product is confirmed to have arrived damaged or defective, Oryzen may provide a replacement, refund, or other appropriate remedy, subject to applicable law.
Where Oryzen is responsible for the issue, we will not unfairly require customers to bear costs that applicable law requires us to cover.
If you have been notified that a refund has been issued but have not received it, please first check your bank account or payment provider.
You may also contact your card issuer or payment provider, as processing times can vary.
If you still have not received your refund after allowing reasonable processing time, please contact us at info@oryzen.site.
Where appropriate and subject to availability, Oryzen may offer a replacement or exchange for an item that arrives damaged, defective, or incorrect.
If the requested replacement is unavailable, an applicable refund or alternative remedy may be offered.
All returned products may be inspected after they are received.
If a returned product does not meet the conditions of this policy, we may refuse the return or reduce the refund to the extent permitted by applicable law.
We will not exclude or limit any mandatory consumer rights that apply to your purchase.
To request a return, please email us at:
Please include:
Please wait for our return instructions before shipping the product back.
This policy does not affect any mandatory rights or remedies you may have under applicable consumer protection laws.
Where applicable law provides rights that are more favourable than the terms of this policy, those legal rights will continue to apply.
Oryzen may update or modify this Refund & Returns Policy from time to time.
Any changes will become effective when the revised policy is published on this page, unless otherwise stated.
We encourage customers to review this policy before making a purchase and when requesting a return or refund.
If you have any questions about returns, refunds, exchanges, damaged products, or replacements, please contact us:
Business Name: Oryzen
Website: oryzen.site
Email: info@oryzen.site
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Local Time)
